Privacy Policy

Effective Date: 1st February 2026

‍This Privacy Policy describes how Retailgrid Oy ("RetailGrid," "we," "our," or "us") collects, uses, stores, and protects personal data when you access or use RetailGrid services.

By using RetailGrid, you agree to the terms of this Privacy Policy.

‍1. Who We Are

RetailGrid is a cloud-based data workspace and AI-enabled tool for retailers.
We operate under: Retailgrid Oy
[Insert Legal Address]
Finland
Email: [Insert Email]

We act as a Data Controller for personal data we collect directly from users and as a Data Processor for Customer Data uploaded to the platform.

‍2. Data We CollectWe collect the following categories of data:
‍
‍2.1 Account Information Name

Email address
Company name
Password (hashed)
User settings & preferences

2.2 Billing Information
‍
‍For paid plans:

Payment method details (handled securely by payment processors)
Billing address
VAT number (if applicable)

2.3 Usage Data
‍
‍Includes data about how you interact with the platform:
‍
Logins, session timestamps
Actions performed in the workbook
System events, error logs
Feature usage analytics

2.4 Device & Technical Data
‍
‍IP address
Browser type and version
Operating system
Cookies and tracking technologies
Device identifiers

2.5 Customer Data (Uploaded by You)
‍This may include:Product data

Pricing data
Sales data
Competitor information
Any other data imported via files or integrations

We process Customer Data solely to operate and deliver RetailGrid features.

‍3. How We Use Your Data
‍We process your data for the following purposes:
‍
‍3.1 To Provide and Maintain the ServiceAccount management

Data processing and enrichment
AI-driven analytics and insights

3.2 To Improve RetailGridProduct analytics

Troubleshooting and error prevention
Developing new features

3.3 To Communicate with YouService announcements

Support responses
Security alerts

3.4 For Billing and Subscription ManagementProcessing payments

Managing plan upgrades and renewals

3.5 For Security and CompliancePreventing fraud and abuse

Investigating suspicious activity
Complying with legal obligations
We never sell your personal data.

‍4. Legal Basis for Processing (GDPR)

‍Under the GDPR, we rely on the following legal bases:
‍
‍Contractual necessity – to provide the RetailGrid service
Legitimate interests – for service improvement and security
Consent – for optional features like marketing emails
Legal obligations – for accounting, tax, and compliance

5. How Customer Data Is Handled

‍Customer Data is processed exclusively:As instructed by you
For the purpose of providing the RetailGrid service
Under strict confidentiality and security controls

We do not use Customer Data to train external models.

‍6. Sharing of Data

‍We may share personal data only with:
‍6.1 Service Providers (Sub‑Processors)

‍Including:
Cloud hosting providers
Payment processors
Error monitoring tools
Analytics providers

Each provider is bound by GDPR-compliant agreements.

‍6.2 Legal Requests

‍If required by law, we may disclose personal data to authorities.
‍
‍6.3 Business Transfers

‍In the event of a merger, acquisition, or restructuring, personal data may be transferred under confidentiality obligations.

We never sell or rent personal data.
‍
‍7. International Data Transfers

‍If data is transferred outside the EU/EEA, we use:Standard Contractual Clauses (SCCs)

Adequacy decisions

Other approved safeguards

8. Data Retention
‍
8.1 Personal Data Retained for as long as your account is active and up to 12 months after deletion.
‍8.2 Customer Data Retention is based on your subscription plan settings and is deleted when:
‍
You delete it manually
Your subscription expires
The retention period ends

8.3 Backups

‍Backups containing deleted data may persist for up to 90 days.


‍9. Your Rights

‍Under GDPR and applicable laws, you have the right to:

Access your data
Correct inaccurate or incomplete data
Delete personal data ("right to be forgotten")
Restrict or object to processing
Export your data (data portability)
Withdraw consent for optional features

To exercise these rights, contact us at:
‍
[Insert Email]

10. Cookies & Tracking

‍We use cookies to:

Authenticate sessions
Store preferences
Analyze product usage
Improve performance
‍
You can control cookie settings through your browser.

‍11. Security Measures

‍We use industry-standard technical and organizational measures, including:

Encrypted data transfer (TLS)
Encryption at rest
Access controls & audit logging
Secure development practices
Regular security assessments

No system is completely secure; users must maintain safe credentials.12. AI FeaturesRetailGrid includes AI-powered features. When using them, you acknowledge:AI outputs may not always be accurate

You must review all AI-generated results

Customer Data used for AI features is processed only for your tasks

We do not train third-party models with Customer Data.

‍13. Children's PrivacyRetailGrid is not intended for use by individuals under 16.

‍14. Updates to This Privacy Policy

‍We may update this Privacy Policy from time to time. If updates are material, we will notify you by email or in-app.

Your continued use of RetailGrid after changes constitutes acceptance.

‍15. ContactFor any questions, data requests, or privacy concerns, contact us:

‍Retailgrid Oy
[Insert Legal Address]
Finland
Email: [Insert Email]

By using RetailGrid, you acknowledge that you have read, accepted and understood this Privacy Policy.